It is our mission to personally guarantee your experience while browsing, shopping and ordering on Fab4pets.com.

Satisfaction Guarantee 30-Day Return Policy:
If you are not completely happy with an item purchased, and the item is in the same condition and original packaging in which you received it, including parts and accessories, let us know and you may return it within 30 days of the receipt of purchase! Simply call us at 973-629-1810 or e-mail us at info@fab4pets.com to obtain a Return Authorization Number and shipping instructions. When returning the item, you should include a copy of your original invoice, and a note on the packaging slip explaining why you decided to return our product so that we can continue to improve our service.

Return shipping costs are non-refundable unless the item is being returned as a result of our error (damaged, defective, wrong item sent, etc.). For your protection, we encourage you to send your return via UPS or FedEx. Please retain all copies of your shipping receipt including tracking numbers for proof of return delivery. We are not responsible for lost return packages. Return packages must be prepaid as we cannot accept COD.